FAQ
Here you'll find out the answers for any questions that you have for us.
how do i make payment?
Click on your cart and proceed to checkout when you have finished choosing your items.
Enter your details and authorise your payment.
which payment methods do you accept?
We accept major credit and debit cards including VISA and MasterCard and as well as Paypal, Amazon Pay, Apple Pay, Venmo etc.
when will my payment be processed?
All payments are processed as soon as you placed an order with us online, regardless of lead time or back order dates.
how long does an order take to arrive?
Once the transaction for your online order is being made, you will receive a confirmation email which includes delivery details.
Orders with in-stock availability will be delivered in 2 business days.
Personalized or custom orders will be shipped in 10 business days.
how do i track my order?
You can directly email us at support@vivegate.com if you would like an update on your order.
where do you deliver to?
Currently we only deliver throughout the United States. International shipping is currently unavailable.
how do i make a return or cancel my order?
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what do i do if my order is delivered and it's damaged?
Please email us at support@vivegate.com informing us the issue along with photos of your damaged order,
and we will be in touch to discuss a new item exchange for you.